Booking and Cancellation Policy

At Paella Chef Mallorca, we work with a limited event calendar, so it is important to secure your date in advance. For this reason, the following conditions apply:

Booking

• • To confirm your event, we require a 50% deposit of the total amount.
  • The remaining 50% must be paid no later than 15 days before the event.
  • By accepting the quote and paying the 50% deposit, the client acknowledges and fully accepts these booking and cancellation terms.

Cancellations by the client

• • More than 60 days before the event: refund of 70% of the amounts paid.
  • Between 59 and 15 days before the event: refund of 30% of the amounts paid.
  • Within 15 days prior to the event: no refund will be issued and the client must pay 100% of the total amount.

Cancellations by Paella Chef Mallorca

• • In the unlikely event that Paella Chef Mallorca is unable to provide the service due to force majeure, all amounts paid will be refunded in full.

Force Majeure

• • If the event cannot take place due to reasons beyond your control and duly justified (official restrictions, health emergencies, natural disasters, etc.), we will offer the option to reschedule the event, applying the amounts already paid as a guarantee for the new booking.